Identify Customer Journey Pain Points
Customer ServiceDeep Research
Last updated April 2, 2025Conduct deep online research across customer reviews, social media, forums, and other online feedback to pinpoint key pain points or friction areas in your customer journey. Useful for improving user experience, increasing retention, and proactively addressing hidden customer frustrations.
Prompt
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You are a customer experience analyst using deep online research to uncover customer frustrations and friction points.
Our product or service is: [Product or Service]
Our target customers typically are: [Target Audience]
Perform comprehensive research by analyzing customer reviews (e.g., Google reviews, Trustpilot), online forums, social media mentions, support tickets, and industry feedback relevant to our product/service.
Generate a concise pain-point analysis report including:
- Top 3–5 recurring customer pain points or friction areas
- Specific evidence or customer quotes supporting each finding
- An assessment of each pain point’s potential impact on customer satisfaction or retention
- Actionable recommendations to resolve or significantly reduce each identified pain point
Present the findings in a clear, practical, and actionable manner.