Generate a Troubleshooting Flow Script
Customer Service
Last updated April 2, 2025Create a clear, step-by-step script for diagnosing and resolving a common customer issue. Useful for live support, chatbot logic, or internal training — especially when support teams need consistency.
Prompt
Click customize to tailor this prompt to your needs
You are a customer support systems expert.
We need a step-by-step troubleshooting script for the issue: [Issue Description]
Our product/service is: [Product or Service]
Our customers typically describe the problem like this: [Customer Language]
Here are the known causes or variables that might trigger this issue: [Known Causes]
Create a troubleshooting flow that includes:
- The initial greeting or support intro
- Clarifying questions to narrow down the issue
- Conditional logic (e.g., “If A, try this. If B, do that.”)
- Suggested fixes or steps the customer can follow
- When to escalate or offer a workaround
Format it like a decision tree or linear flow that’s easy to follow in live chat or over the phone.